Return and Exchange Policies
Party Rock is committed to your satisfaction. If you're unhappy with your order for any reason, we want to know. We ask that you please review our following policies to best assist you with any questions you might have regarding your purchase at http://store.partyrock.com.
We do not currently offer exchanges, please return your order and place a new one.
Most orders placed by 1:00pm PT are shipped the same day. We make every effort to get all orders shipped out as quickly as possible, and therefore CAN NOT GUARANTEE that you can cancel your order after it has been placed. If you would like to cancel your order, please CALL Party Rock customer service at 1-855-LAFREAK (523-7325) and we will do our best to try and stop your order before it ships. If we are unable to cancel your order in time and you wish to return it for store credit, you will need to follow our Product Return policy below.
If you believe your new item is defective, please fill out our contact form to create a ticket, or call Party Rock customer service at 1-855-LAFREAK (523-7325) immediately to report your issue.
Damage during shipping
If a shipping carrier is attempting to deliver an item that appears to have been damaged during shipping, you may refuse to accept delivery of that item(s) at the time of delivery. You must note clearly on any receiving ticket from the shipping carrier which item(s) were damaged. If you accept delivery of items and sign for the items as "ok," we cannot help you in filing a claim with the shipping carrier.
If a package was delivered to you damaged and no signature was required at the time of delivery, please keep all of the packaging materials, and if possible, take pictures of the damaged product AND the packaging in which it was shipped. Then, immediately fill out our contact form to create a ticket, or call Party Rock customer service at 1-855-LAFREAK (523-7325) to report your damage.
If you paid for expedited delivery and did not receive your package on-time, you may be eligible for a shipping refund. Please fill out our contact form to create a ticket, or call Party Rock customer service at 1-855-LAFREAK (523-7325) to report your issue.
Product returns and refunds
If you are not completely satisfied with your purchase, you may be eligible to return the item for a store credit within 30 days of purchase.
Returned products must be in new and unworn condition. Unworn merchandise includes any item that is in new condition, unwashed, still contains the original tags, and is in the original packaging (if any). Returns will not be accepted if the item(s) exhibit any obvious signs of wear or are not in the condition in which they were received.
Due to health restrictions, intimate items such as bathing suits, earrings, underwear and/or lingerie are not eligible for return. Party Rock retains the right to make all final decisions in regard to the condition of the merchandise.
ALL returns must be sent back with a Party Rock CLOTHING RETURN FORM. Customers are responsible for return shipping charges on returned products, unless pre-approved by La Freak Customer Service.
To determine if your product is eligible for a return, please use our contact form to create a ticket, or call Party Rock customer service at 1-855-LAFREAK (523-7325) (M-F 9:30am-5pm ET)